Is there GST on Sales?
» Yes. It is a legal requirement for us to charge GST on items sold within Australia. No GST is charged for overseas delivery locations.

I’ve not received an order confirmation / shipping confirmation email
» These emails are sent out automatically every time an order is received and shipped. If your spam settings are particularly high, you may well find that your confirmation email ends up in your spam folder. Please contact us if you can’t find the confirmation emails or log into your account at our website to view your order status.

What forms of payment do you accept?
?» We accept VISA, MASTERCARD and PayPal.

Is it safe to use my credit or debit card?
?» We take your security very seriously. For your peace of mind all payments are processed using the highest level of security available using Secure Sockets Layer (SSL) protocol. We don’t hold or share your information with anyone else.?

Do you accept international orders?
?» Yes, we accept orders from selected countries. Currently we deliver to Austria, Canada, Fiji, Finland, France, Germany, Kuwait, New Zealand, Norway, Saudi Arabia, Singapore, Sweden, Switzerland, U.A.E, U.K. and U.S.A. Please contact us if your country is not in this list at admin@hookuptackle.com.au

How much do you charge for delivery?
?» We do our best to keep the postage rates low and easy to understand. Please have a look at out Postage Rates Page for more information.

What is your returns policy?
?» We have an Easy Products Return Policy. Please have a look at out Easy Products Returns Page for more information.

How do I search for the items I want?
?» We have a very visible, quick and effective Search Bar all over our website. Just type what you are after and it will first suggest few names and then find it for you. Browse the Product Categories in the top menu or in the sidebar. Click on any of the page links or buy from the Home Page itself. To learn more about searching visit ourHow to use our website Page.

What if I you don’t have my item?
?» If you have searched our website and still can’t find the item that you are looking for; we will help you find the answers. Simply send us a message with your questions from our Contact Us Page.

How do I contact you?
?» You are welcome to drop into our shop in Ferntree Gully, Melbourne. We have an extensively stocked shop and very helpful staff to assit you. You can also call us on 03 9758 4332. You can also contact us from our Contact Us Page.